Made-to-Order FAQ
Frequently Asked Questions About Our Made-to-Order Process
What does "made-to-order" mean?
All of our t-shirts are custom-made just for you! We don't keep pre-made inventory. When you place an order, we begin crafting your item from scratch, ensuring each piece is fresh and made with care specifically for you.
How does my purchase support charity?
Every product you order directly supports the Robbie Fund's charitable mission. Because proceeds go to charity, we're unable to offer returns or refunds on orders. This allows us to maximize the impact of every purchase and ensure more funds go directly to the cause.
What if there's a problem with my order?
We've got you covered! While we don't accept returns or offer refunds due to the charitable nature of our products, we absolutely stand behind the quality of our work. If you receive an item with a defect, printing error, sizing issue, or any other quality concern, please contact us right away. We'll make it right - whether that means sending a replacement or finding another solution. Your satisfaction matters to us, and we want you to love your purchase while supporting a great cause.
How long will it take to receive my order?
Since each product is made-to-order, please allow additional time for production before shipping. Production typically takes 3-9, plus shipping time. You'll receive tracking information once your order ships or a pick up notification when ready.
Can I cancel or modify my order?
Because we begin making your order as soon as you order and proceeds support charity, we have a very limited window for cancellations or changes. Please contact us immediately after placing your order if you need to make any modifications. Once production has started, we won't be able to cancel or modify your order.
Why does made-to-order take longer?
Quality takes time! By making each t-shirt to order, we ensure you receive a fresh, high-quality product made specifically for you. This also helps us reduce waste and operate more sustainably by only producing what's actually ordered - which means more of your money goes to charity instead of unsold inventory.
Will I receive updates on my order?
Yes! You'll receive an order confirmation email immediately after purchase. Once your t-shirt is completed and shipped, you'll receive a shipping confirmation with tracking information so you can follow your package's journey.
What should I do if my t-shirt doesn't fit?
We recommend checking our size chart(s) carefully before ordering. Since all sales are final to support our charitable mission, we're unable to exchange for different sizes. However, if you believe there's an error with the sizing of your item (such as incorrect manufacturing), please contact us and we'll investigate.
Do you offer rush or expedited production?
We work as efficiently as possible while maintaining our quality standards. If you have a specific deadline, please contact us before ordering to see if we can accommodate your timeline.
How do I know what size to order?
Please refer to our detailed size chart on each product page. Since we can't accept returns or exchanges, we strongly encourage you to measure carefully and compare to our sizing guide before placing your order.
Still have questions?
We're here to help! Contact us at 780-409-9565 and we'll be happy to answer any questions you may have about our made-to-order process or how your purchase supports our charitable mission.